Terms of service

Terms & Conditions

The Wildlife Food Company

Last updated: 24/2/26

1. About Us

The Wildlife Food Company (“we”, “us”, “our”) is a UK-based retailer of wildlife and bird food products sold via our website.

Email: hq@wildlifefood.co.uk
Address: Sparket Mill, Hutton John, Penrith, Cumbria. CA11 0LZ.

By using our website or placing an order, you agree to these Terms & Conditions.

2. Products

We sell wildlife food and related products for feeding wild birds and wildlife.

All product descriptions, images, and weights are provided as accurately as possible.
Natural products (such as nuts, seeds, and suet) may vary slightly in colour, size, or appearance.

Products are intended for wildlife feeding only and not for human consumption unless explicitly stated.

3. Ordering

When you place an order:

  • You confirm all information provided is accurate

  • You agree to pay the stated price and delivery charges

  • You enter a binding contract once payment is accepted

We reserve the right to refuse or cancel orders, including where:

  • Products are unavailable

  • Pricing errors occur

  • Fraud or misuse is suspected

If we cancel after payment, you will receive a full refund.

4. Pricing

All prices are shown in GBP (£).

Prices may change at any time but will not affect confirmed orders.

If VAT becomes applicable in the future, prices may be adjusted accordingly.

5. Payment

We accept payment via secure third-party providers (e.g., Shopify Payments, card providers, PayPal).

We do not store or have access to your full card details.

6. Delivery

We deliver within the United Kingdom.

Delivery times are estimates and not guaranteed.
Delays may occur due to couriers, weather, or demand.

Risk transfers to you once goods are delivered to the provided address.

You are responsible for providing accurate delivery information.

Additional charges may apply for redelivery or address errors.

7. Ownership of Goods

Goods remain our property until full payment is received.

8. Acceptable Use

You agree not to:

  • Use our website unlawfully

  • Interfere with website operation

  • Attempt fraud or misuse

  • Copy or reuse content without permission

9. Liability

We are not liable for:

  • Indirect or consequential loss

  • Delays outside our control

  • Misuse of products

  • Wildlife behaviour or outcomes

Nothing excludes liability where unlawful (including death, personal injury, or fraud).

10. Product Use & Wildlife Responsibility

Our products are designed to support wild birds and wildlife.

Customers are responsible for:

  • Hygienic feeder use

  • Appropriate feeding practices

  • Local wildlife regulations

We are not responsible for disease transmission or wildlife interactions at feeders.

11. Intellectual Property

All website content, branding, images, and text are owned by The Wildlife Food Company and may not be used without permission.

12. Privacy

Your personal data is processed in accordance with our Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

14. Changes

We may update these Terms & Conditions at any time.
The latest version will be published on our website.

15. Contact

The Wildlife Food Company
Email: hq@wildlifefood.co.uk
Address: Sparket Mill, Hutton John, Penrith, Cumbria. CA11 0LZ.